Refund Policy

1. Eligibility for Refund

Refunds are available only if the product or service is non-functional or cannot be delivered as described. You must request a refund within 24 hours of delivery. Refund requests made after 24 hours will not be entertained unless there is a proven technical issue on our end.

2. Non-Refundable Items

• Products that have been successfully delivered and are working as described.
• Subscription-based services where the account has already been activated and used.
• Change of mind or ordered by mistake without prior cancellation before delivery.
• Bulk or wholesale orders unless entirely defective.

3. Refund Process

To request a refund, contact us on WhatsApp with your order details and the reason for the refund. Our team will verify the issue and process eligible refunds within 3-5 business daysto the original payment method or via UPI.

4. Replacement Policy

In most cases, we offer a free replacement instead of a refund if the product stops working within the stated warranty period. Replacements are typically processed within minutes.

5. Contact

For refund-related queries, reach out to us via WhatsApp or email at eshadigital.store@gmail.com.